HDI Philly- Shifting Skills: What AI and Automation Mean for Support

Wednesday, October 11, 2017, 12:00 PM - 4:00 PM ET

RA_Headshot2017_4.jpegKeynote: Shifting Skills: What AI and Automation Mean for Support
Speaker: 
Roy Atkinson - Senior Writer/Analyst, HDI

Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. IT publications and analyst sites are foretelling of massive changes coming to the world of Information Technology, and especially service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—in the world of IT, what impact it is having on jobs, and what it means for the skills support center analysts will need from now on. 

Rountable Discussion
Topic: When Disasters Strike: Preparation, Planning, and Recovery

About the Speaker:
Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. You can find Roy on Twitter: @HDI_Analyst / @RoyAtkinson

Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. IT publications and analyst sites are foretelling of massive changes coming to the world of Information Technology, and especially service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—in the world of IT, what impact it is having on jobs, and what it means for the skills support center analysts will need from now on.

Location

LiquidHub
500 E Swedesford Road
Suite 300
Wayne, PA 19087