Driving Adoption thru Self Service

Wednesday, July 19, 2017, 12:00 PM - 4:00 PM ET

Keynote: Driving Adoption Thru Self Service
Michael Fuson, VP of Excalibur Data Systems, will be speaking about Driving Adoption Thru Self Service. 
Fcilitated Discussion: The Impact of Positive Recognition on Support Teams
During this facilitated discussion, managers and their nominees for HDI Philly's Analyst of the Year and Desktop Technician of the Year awards will speak about their experience with our annual awards program. Managers and nominees will offer their perspective on what the awards mean for them and their teams. In addition, the board will present additional information about the awards nomination process and the deadlines for 2017 nominations.
Keynote Speaker
 
Michael Fuson

Vice President
Excalibur Data Systems

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up. When he isn’t working with a customer to make the Cherwell Service Management do wild and crazy things, he is coming up with his next idea to make Cherwell Service Management do wild and crazy things. When Mike isn’t thinking about Cherwell, you will find him camping, rock climbing or scuba diving with his family and the scouts from his Boy Scout Troop and Council.

Futue 2017 HDI Philly Local Chapter Events: Save the Dates!

  • August 17 - Trenton Thunder Baseball Game (Practitioner's ONLY!)
  • October 11 - TBD
  • November 9 - Social
  • December 1 - Leadership Conference & Annual Awards Ceremony

Directions to Event:
Widener University is easy to reach. Just follow the attached directions.

From Philadelphia and Philadelphia Airport
Take I-95 South to Exit 6. At the top of the ramp turn right. The building in front of you is the back of the University Center.

From Delaware and New Jersey
Take I-95 North to Exit 6 (Routes 320 and 352). At first traffic light, turn left over bridge. Bear right at the fork on other side of bridge.
Go to first traffic light and turn right onto E 14th St. into the main entrance of the university. University Center is located on 14th street between Walnut and Melrose.

Parking
Parking is available in a number of lots around campus. The lots nearest University Center are 1) Behind University Center off 13th St, 2) intersection of 13th and Walnut St, 3) 14th and Walnut Street 4) 14th and Melrose Ave.

The program will be held in the University Center in the Webb Room - indicated as Building #4 on the attached campus map. Enter the building from the main entrance off of 14th street.

While you are on campus, WIFI will be available to you as a "Widener Guest." Your login information is: Username: hdi Password: philly

Location

Widener University
One University Place
Chester, PA 19013

Contact