Building a Foundation for Service Excellence

Wednesday, May 24, 2017, 12:00 PM - 4:00 PM ET

Local Chapter Event
Keynote: Building a Foundation for Service Excellence
Are you a leader challenged with creating a team culture for service excellence? Are you a front-line professional, who is interested in career recognition and growth? In this interactive session, you will learn how to create a culture of excellence by improving your personal and team brand. Attendees will walk away with strategies for strengthening your skills in the following areas: emotional intelligence, empathy, relationship management, communication and leadership.

Panel Discussion: Ways to Increase Employee Retention with your Support Staff
During this moderated panel discussion, leaders in various industries will share their experiences on increasing employee retention for support staff. Using incentives, gamification and non-traditional methods, these leaders will give attendees insights into their organizations and new ways of motivating and supporting support staff to stay with their organizations. 
Wednesday, May 24, 2017

The Judge Group
121 S. Warner Road
Wayne, PA 19087

Keynote Speaker
Sandra Seroskie

HDI National Officer
VP of Content and Public Relations, HDI Capital Area
Sandy Seroskie has a Bachelor of Arts in Psychology and over 20 years of customer service, leadership and management experience. In 2014, Sandy joined Metro Construction Resources as a VP of Operations to bring focus to service excellence, process improvement and company growth. She was formerly the Director of Field Services Delivery at Carey International, the global leader in chauffeured services and ground transportation logistics management. Sandy created Carey’s Help Desk, managed system cutovers and assisted with leading teams for large events. Sandy’s key to success is her ability to bring cross-functional teams together, to work harmoniously, to meet the initiative’s goals and objectives.

Sandy is PASSIONATE about continuous learning and professional growth for herself, colleagues, and local chapter members. Sandy became an HDI member in 2000 and became an HDI Capital Area Local Chapter Officer in 2003, with the desire to give back to the association and community, which had a profound effect on her personal and professional growth. She has previously held roles as President, VP of Communications and VP of Programs.

Sandy began volunteering in HDI national initiatives and was elected as a Member at Large on HDI’s Member Advisory Board. She continued working on national projects, including leading the creation of Local Chapter Officer Orientation Training. Sandy was honored to receive the Local Chapter Officer Rock of our Foundation Award in 2011 and served as Member Advisory Board President from 2012 to 2013.

Sandy currently serves as an HDI National Officer and is HDI’s Capital Area’s VP of Content and Public Relations. Thanks to the support of the Capital Area’s Board, Sandy was named Local Chapter Officer of the Year in 2015. She has also previously served on HDI’s Strategic Advisory, Editorial Boards and as Track Chair for the FUSION and HDI Annual Conferences.

Thank you to our sponsors!  Please visit them at


The Judge Group Inc.
151 S Warner Road
Wayne, PA 19087